Alavida’s Payment Plan - what is it and how does it work?

Alavida’s Core and Core+ Programs can be paid for in a Single Payment, or up to 12 monthly instalments (ALAViDA Payment Plan). The ALAViDA Payment Plan is NOT a subscription, and it distributes the full cost of the Services over 12 months. Clients can cancel their participation at any time, SUBJECT TO A PROPORTIONAL SERVICE FEE. A valid credit card is required for this plan and if the card is lost, stolen or replaced for any reason ALAViDA must be notified immediately and another valid credit card provided. The credit card will be charged the amount due on the same day of the client’s first charge, every month.

Core Program Payment Example:

Single Payment:
  1. Payment of $6500 (one time) +GST in Canada Intake $2000 (+GST in Canada) and final $4,500 (+GST in Canada) due after your first physician’s appointment
12-month Payment:
  1. 12 x $580/month + applicable taxes for your province

    Note: One missed or late monthly payment will result in all upcoming physician and therapy sessions being paused until payment is made. Sessions will resume after the outstanding monthly payment is made. Two late or missed payments will result in all Services being paused until the outstanding balance is paid in full.

Clients can terminate their Program at any time by writing to their Clinical Coordinator, filling in a Treatment Release Form, and paying the outstanding proportional service fee. Such termination will result in the deactivation of the account and access to it. Terminations are confirmed within 48h. If a client terminates their program, they will be subject to a service fee, in accordance with the below termination schedule:

Months 1-3 = $2000 fee

Months 4-6 = $1000 fee

Months 7-9 = $500 fee

Months 10 - 11 = $100 fee

Clients will not receive a refund unless they are terminating for any of the following reasons: (a) we have materially breached the Terms of Service and failed to cure that breach within 30 days after the client has so notified us in writing; (b) a refund is required by law; or (c) we, in our sole discretion, determine a refund is appropriate. For clarity, we will not grant a refund where Clients have used our Services, received treatment, and/or accessed our online platform unless the termination is due to our material, uncured breach or a refund is required by law.

ALAViDA may terminate participation in the Program if a clients (a) fails to pay fees for 60 days past the due date; (b) uses the Services in a way that causes legal liability to us or disrupts others’ use of the Services; or (c) if we are investigating suspected misconduct by the Client. If we limit, suspend, or terminate the Services, we will endeavour to give Clients advance notice, however, there may be time sensitive situations where ALAViDA may decide that we need to take immediate action without notice.