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Privacy Policy

Privacy of personal information is a priority at Alavida Health. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We strive to provide quality care and we collect, use, retain, and dispose of your personal information in compliance with federal and provincial privacy legislation and applicable professional regulations.

We will be as open and transparent as possible about the way we handle your personal information. Alavida Health is a multidisciplinary healthcare provider, where the practitioners work together to provide you with complete healthcare. All staff members who come in contact with your personal information have signed a confidentiality form and are aware of the sensitive nature of the information that you have disclosed to us. They are trained in the appropriate use and protection of your information.

Our clinic will ensure that:

Only necessary information is collected about you. We only share your information with your consent. Storage, retention and destruction of your personal information comply with existing provincial and federal legislation, and privacy protection protocols.

WHAT IS PERSONAL INFORMATION?

Personal information is information about identifiable individuals. Personal information includes, but is not limited to:

An individual's personal characteristics (e.g., gender, age, home address, or telephone number);
Health status (e.g., health history, health conditions, health services received by them);
Mental health status (e.g., diagnosis, treatment history);
Treatment provision (e.g., documentation related to services rendered);
Follow-up care (e.g., contact information provided for the purposes of treatment follow-up).

WHY WE COLLECT PERSONAL INFORMATION: PRIMARY PURPOSES:

We collect, use and disclose personal information in order to serve our clients. The primary purpose for collecting personal information is to provide treatment services. For example, we collect information about a client's health history, including their physical function, mental health status, and social situation in order to provide quality health care services. A second primary purpose is to obtain a baseline of information so we can identify changes that occur over time. The most common examples of our primary purposes for collecting personal information are as follows:

To assess your health concerns, advise you of options, and provide quality healthcare.
To establish and maintain contact with you.
To communicate with other treating healthcare providers, including your family doctor or referring physician.

WE COLLECT PERSONAL INFORMATION RELATED AND SECONDARY PURPOSES

Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:

Client file review for the purpose of ensuring high quality services, including assessing the performance of our staff for continuing quality improvement. To invoice clients for goods or services, to process credit card payments, or to collect unpaid accounts. Third parties payment when a third party (e.g., private insurance) is reimbursing services provided to clients. In these cases, third party payers have the client's consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to this funding. We collect information for the purposes of research. Information collected for the purposes of research is de-identified and requires explicit consent from the client.

PROTECTING PERSONAL INFORMATION

We understand the importance of protecting personal information. For that reason, we have taken the following steps:

All employees and subcontractors are required to sign a confidentiality agreement.
All files are secured with physical safeguards (such as locked file cabinets, monitored alarm system)
in a restricted area that is not accessible to the general public or patients/clients and access restricted
to authorized staff.
All computers and other electronic devices used to access personal information password-protected
for specific users with appropriate level of security.
Electronic software is compliant with standards set out by the Personal Information and Protection Act.
Personal information is stored and accessed within Canada only.
Your data storage servers, including back-up and disaster recovery servers are located within Canada.
Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.
Electronic information is transmitted via software that is compliant with the The Personal Information
Protection Act (PIPA).
Staff is trained to collect, use and disclose personal information only as necessary to fulfill their
duties and in accordance with our privacy policy.
External consultants and agencies with access to personal information must enter into privacy
agreements with us.

RETENTION AND DESTRUCTION OF PERSONAL INFORMATION

We need to retain personal information for some time to ensure that we can answer any question the client may have about the services provided and for our own accountability to external regulatory bodies. We keep our clients files for ten years according to regulations set forth by professional licensing bodies. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.